FAQ
Where is the best place to get hooks for the wall mirrors?
First of all, thank you for purchasing a Granite Lane mirror and supporting Australian design. We know you'll love your mirror!
The reason we don't supply the fixing ourselves is because each wall type is different and there isn't one fixing to suite all!
When your mirror arrives, you will get all of the information you need on the box (the weight and dimensions). From there, you can head to your local Bunnings or household hardware store to source suitable fixings. If you let them know the dimensions, weight and wall type, they will ensure you get the right fixing to provide appropriate strength to the wall!
What are the fixings on the back of your studio range mirrors?
The studio mirrors have been designed with welded rear fixings to ensure its secured to the wall (no d-rings here!) to hang in either landscape or portrait.
Is it okay to have a floor-length mirror standing on the floor leaning against the wall or does it need to be fixed to the wall?
For safety reasons, we always recommend that our floor-length mirrors are fixed to the wall. It can be fixed to the wall and still used as a leaner! Our studio floor mirrors come with a tilt kit so they are securely fixed to the wall to prevent any accidents.
Can I hang a Studio Floor Mirror?
Yes! All of our Studio mirrors can be hung on the wall (they have 4 hooks).
What if I order the wrong size of mirror?
That's no problem at all! To receive a refund or exchange on your mirror, please make sure the mirror has not been hung before returning!
Where are my items?
As soon as your item has been dispatched, we will provide you with a tracking number. Please double check your Junk Folder as our emails can sometimes go in there! Your freight carrier will be listed in your tracking email and their website, so you can follow up on your items if needed.
If you have any troubles with your tracking and have reached out to the freight carrier already, please get in touch, and we will be happy to assist.
Why isn't my tracking number working?
Once allocated, it can take a while for your tracking number to be loaded into the system. Please allow 48 hours for tracking information to update.
What if my item arrives damaged?
We are so sorry to hear this - let's get this resolved as quickly as possible. Please reach out to the Granite Lane team - the fastest option is to call us: (08) 9201 2451.
Please ensure that you check your item within 14 days of delivery and report any damaged within that time. We will require a image of your product along with the packaging it arrived in, emailed to [email protected]
Make sure you have your order number, email address, and a couple of clear photos of the damaged product to help us provide you with a quick resolution.
Do you ship internationally?
We don't offer shipping on our furniture, mirrors or artwork.
We can however ship items such as cushions and throws - and you would just need to cover the shipping cost.
Do you offer interior styling services?
Yes of course! It's in our blood, visit: https://www.granitelane.com.au/collections/interior-styling-packages-1 for more or to book in!
How do I know what size rug to order for my room?
We hear you! In preparation for this question (we get asked it a lot), we've written a guide on how to choose the perfect floor rug for your home. Have a read! https://www.granitelane.com.au/blogs/gl-blog/styling-tips-choosing-the-perfect-floor-rug
Alternatively, if you need a little more help, you can book in a (fully redeemable) In Home Rug Consultation with one of the girls. To book, visit https://www.granitelane.com.au/products/in-home-rug-consultation.
Do you offer trade discounts?
Yes, we love to work with interior designers, stylists and builders all over Australia! If you work in one of these services, please get in touch at [email protected] with your business details and ABN, and we can send you further information on how to set up an account.
Do you offer one-off designs?
We sure can!
We can help create your vision on our locally designed furniture, (meaning sofas, beds, ottomans and chairs). We can also customise our studio mirror range to size and colour. But if you have anything else, it's always worth reaching out and asking the question! Email [email protected] for more. x
How long do your deliveries take?
All in-stock orders are dispatched within 24 hours, Monday-Friday. Depending on your location, it can take 7-10 business days to be delivered.
How long do made to order items take?
Each product is different. But take our sofas for example, the current lead time on these are 8-10 weeks.
What is the process of an order?
Once you place your order, you will receive a confirmation email (check your junk if it doesn't come through). If your item is in stock, we will dispatch your order within 24 hours (Monday - Friday), you will then be sent tracking details. Our courier will contact you with a delivery schedule if it's an oversized item. If you haven't received your order within 14 days, please get in touch.
Do you do refunds?
Yes, we do, provided it is not a pre-ordered or custom order. You can read more here: https://www.granitelane.com.au/pages/returns
